Frequently asked questions (FAQs)

1. How does MetaFriends operate?

MetaFriends employs the state-of-the-art Metahuman technology alongside the artificial intelligence of ChatGPT. These technologies converge through our unique development to create a virtual companion in a modern gaming and realistic format. Our developers have designed a bespoke system aimed at nurturing friendship and relaxation within a virtual space. We are constantly striving to enhance our app, so your feedback and experience are invaluable to us. Should you have any suggestions or ideas for improvement, please do not hesitate to email us at metafriendsworld@gmail.com .

2. What is MetaFriends and what is its primary aim?

MetaFriends is a state-of-the-art mobile application that enables you to create your very own virtual friend. Our aim is to ensure that everyone can have a faithful companion, always at their side, ready to listen, share joys and sorrows, teach, and entertain. With MetaFriends, you not only create a friend but also grow together with them, unlocking new opportunities.

3. How do I begin using the MetaFriends application?

Simply download the application from your platform's app store, install it, and go through a brief registration process. Afterwards, you can create your virtual friend and start interacting with them. Our straightforward instructions will help you easily grasp all the features.

4. Can I customise the appearance and character of my virtual friend in MetaFriends?

Simply download the application from your platform's app store, install it, and complete a brief registration process. Afterwards, you can create your virtual friend and start interacting with them. Our straightforward instructions will help you easily understand all the features.

5. What technologies are employed in MetaFriends to create lifelike virtual companions?

We utilise advanced technologies and algorithms to create your virtual friends. This enables us to produce companions that appear and behave very realistically, adapting to your preferences and communication style. Each friend is unique and tailored specifically for you.

6. Is there a possibility for my virtual friend to interact with other users or their avatars?

Yes, your virtual friend can interact with other avatars and even make new friends. This introduces unique social interactions and enriches your app experience.

7. Which languages are supported in the application? Can my virtual friend communicate in several languages?

The MetaFriends application supports multiple languages, and your virtual friend can communicate in the language you select during setup. You can also add extra languages and switch between them at any time.

8. How do I set up notifications for my app?

You can receive notifications from the app, such as alerts about new messages from your virtual mate or reminders to complete a conversation.

You can also choose an ideal time for chatting when you're typically free and available for a bit of communication.

Some users prefer to chat with their virtual friend in the morning, some during lunch, or before going to bed.

To enable notifications and set a preferred time for new messages:

Go to the app's settings and activate 'Notifications.' Click on 'Set time' to select a time window during which you'd like to receive messages from your virtual friend. You won't receive notifications outside this time frame.

9. Does the application provide learning and development opportunities alongside my virtual companion?

Absolutely! Your virtual companion isn't just for entertainment but also aids in learning and development. Together, you can explore new subjects, discuss various matters, and receive help in grasping something new. Your mate is always there to assist and support your efforts.

10. How does MetaFriends ensure the safety of my data and information?

The security of our users' data is our highest priority. We employ cutting-edge encryption and data protection technologies to ensure your confidentiality. Your chats, personal information, and other data are kept secure and are not shared with third parties.

11. Can I use MetaFriends on different devices? Is internet connectivity required for the app?

Yes, you can use your MetaFriends account on various devices. However, a proper internet connection is essential for the application's full functionality, as it synchronises data between devices and ensures continuous interaction with your virtual friend.

12. I've encountered issues whilst using MetaFriends. How can I contact the support service?

If you’re experiencing issues or have queries regarding the application’s operation, you can use the 'Support' section within the application or on our website. Our team is always ready to assist you.

13. How does MetaFriends ensure the privacy of my chats and personal information?

We prioritise our users' privacy and confidentiality. All data is encrypted using state-of-the-art technologies, ensuring your chats remain strictly confidential. We do not share any personal information with third parties.

14. How can I cancel my subscription and obtain a refund in the Google Play Store or Apple App Store?

If you've decided to cancel your subscription, you can do so via the account settings within the application or through the app store where you purchased it. Both Google & Apple have a refund option. If you subscribed to MetaFriends Pro via the Apple AppStore, please click here. If you subscribed via the Google PlayStore, please click here.

We do not process payments or handle your subscription options linked to Apple or Google accounts; therefore, we cannot assist you further with a refund. Please contact our support team for any further assistance!

15. Are there in-app purchases?

Yes, MetaFriends includes in-app purchases that enhance your virtual friend's capabilities, adding new features and improving interactions. All purchases are voluntary and intended to enhance your app experience.

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